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Backup Policy Overview (What’s Included) Backup Policy Overview (What’s Included) What we back up (Shared Hosting) Full account... Off-Site Backups Explained Off-Site Backups Explained What “off-site backup” means It means a copy of your data is... RPO & RTO: What to Expect RPO & RTO: What to Expect RPO (Recovery Point Objective) RPO is the maximum... Customer Responsibilities for Data Safety Customer Responsibilities for Data Safety Maintain your own backups Before major... What Backups Don’t Cover (Common Misconceptions) What Backups Don’t Cover (Common Misconceptions) Backups are not a version control system... How to Create a Full Backup in cPanel How to Create a Full Backup in cPanel Log in to your hosting control panel (cPanel access is... How to Backup a Website Files Only (File Manager / FTP) How to Backup Website Files Only (File Manager / FTP) Log in to cPanel and open File... How to Backup a Database (phpMyAdmin Export) How to Backup a Database (phpMyAdmin Export) Log in to cPanel. Open phpMyAdmin. On... How to Backup WordPress Safely Before Major Changes How to Backup WordPress Safely Before Major Changes Decide what “major change” means:... How to Request a Restore (What to Include in the Ticket) How to Request a Restore (What to Include in the Ticket) Log in to the client area and open... Restore Options Explained (Full / Files Only / Database Only) Restore Options Explained (Full / Files / Database) Shared Hosting (typical) Primary... Restore Time Expectations (Typical Scenarios) Restore Time Expectations (Typical Scenarios) Shared Hosting Small sites: target ~1... What Happens During a Restore (Downtime & Risks) What Happens During a Restore (Downtime & Risks) Expect temporary impact During a... How to Verify Your Site After a Restore How to Verify Your Site After a Restore Basic access Open your homepage in a... Major Outage Recovery Process (Off-Site Restore to New Machine) Major Outage Recovery Process (Off-Site Restore to New Machine) When this applies... How to Check Status During an Incident (Network Status + Updates) How to Check Status During an Incident (Network Status + Updates) Check Network Status... After-Incident Checklist (Security + Validation) After-Incident Checklist (Security + Validation) Verify service functionality: Website... Restoring After a Failed Migration Restoring After a Failed Migration Stop making changes: Don’t keep migrating while data... Restoring a Single Email Account / Mailbox Data Restoring a Single Email Account / Mailbox Data Identify your email setup: Email on... VPS Backups vs Snapshots (What’s the Difference?) VPS Backups vs Snapshots (What’s the Difference?) Backup (general) A backup is a stored... Why Your Website Still Shows Old Content After Restore Why Your Website Still Shows Old Content After Restore Confirm the restore point: Make... SSL/HTTPS Issues After Restore (Mixed Content / Redirect Loops) SSL/HTTPS Issues After Restore (Mixed Content / Redirect Loops) Identify the symptom:... Database Restore Errors (Common Messages and Fixes) Database Restore Errors (Common Messages and Fixes) If import fails in phpMyAdmin: Try... How to Prevent Re-infection After Restoring From Backup How to Prevent Re-infection After Restoring From Backup Assume the root cause still exists...
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