How to Request a Restore (What to Include in the Ticket) Print

How to Request a Restore (What to Include in the Ticket)

1. Log in to the client area and open a Technical Support ticket.

2. Use a clear subject:

   1. “Restore Request: domain.com (Shared Hosting)”

3. Provide verification details:

   1. Account owner name (or authorized contact)

   2. Confirm you approve overwriting current data

4. Specify the restore scope:

   1. Full account restore (Shared Hosting)

   2. Full VM restore (VPS)

   3. ERP restore (DB/files/add-ons, as agreed)

5. Choose the restore point:

   1. Shared Hosting: date

   2. ERP: date + time (within retention)

6. Explain why you need the restore:

   1. Bad update / hack / accidental deletion / failed migration

7. Confirm prerequisites:

   1. Invoices fully paid

   2. You have taken your own safety backup (recommended)

8. Fair use note:

   1. We typically provide one complimentary restore per service per day under fair use.

   2. Additional restores or special “partial extraction” requests may be quoted.