How to Request a Refund or Raise a Billing Dispute
If you believe you have been incorrectly charged, or if you would like to request a refund for a service, this article explains the process and what to expect.
Unisolva's Refund Policy
Unisolva reviews refund requests on a case-by-case basis. General guidelines:
- New hosting orders - a refund may be requested within the first 30 days of service activation if you are unsatisfied. Contact support to initiate the process.
- Renewals - refund requests for recently renewed services are reviewed individually, particularly if the renewal was unintended or if no services were used during the renewed period.
- Email hosting (Google Workspace, Microsoft 365) - these are resold services governed by Google's and Microsoft's own refund policies. Unisolva will assist with the process but cannot guarantee a refund beyond what the provider allows.
- OX App Suite - monthly billing means you are only charged for the current month. Refunds for already-billed months are reviewed case-by-case.
- Domain registrations and renewals - domains are non-refundable once registered or renewed, as the cost is passed directly to the registry.
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???? Note Refund eligibility is determined by the Unisolva billing team. Submitting a request does not guarantee approval, but all requests are reviewed fairly and promptly. |
How to Request a Refund
- Log in to my.unisolva.com
- Go to Support > Open New Ticket
- Select Billing as the department
- In the subject line, write: Refund Request - [Invoice Number]
- In the message, include:
- The invoice number and the amount you are requesting a refund for
- The reason for the refund request
- The date the service was ordered or renewed
- Submit the ticket
- The billing team will review your request and respond within 1–2 business days
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???? Tip The faster you raise a refund request after an unwanted charge, the more likely it is to be approved. Do not wait weeks after a charge to raise a dispute. |
Raising a Billing Dispute
A billing dispute is when you believe a charge on your invoice is incorrect - for example, being billed for a service you cancelled, charged the wrong amount, or invoiced for a period you did not use.
- Log in to my.unisolva.com
- Open the invoice in question from Billing > My Invoices
- Take note of the invoice number, the line item in dispute, and the amount
- Go to Support > Open New Ticket, select Billing as the department
- In the subject line, write: Billing Dispute - Invoice #[Number]
- Describe the discrepancy clearly - what was charged vs. what you expected
- Submit the ticket
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⚠️ Warning Do not initiate a chargeback with your bank before contacting Unisolva support. Chargebacks trigger an automated account suspension and result in a chargeback fee. Billing disputes are resolved quickly when raised directly through the support ticket system. |
What Happens After You Submit a Request
- You will receive an email confirmation that your ticket was received
- The billing team reviews your request - typically within 1–2 business days
- If a refund is approved, it is returned to your original payment method within 5–10 business days depending on your bank
- If a credit is applied instead of a refund, it will appear in your account balance and be used against future invoices
- If the request is declined, the billing team will explain the reason clearly
Related Articles
- How to View and Pay Your Invoices
- How to Update Your Payment Method
- How to Cancel a Service
