Understanding Your Billing Cycle and Auto-Renewal
Unisolva services are billed on a subscription basis - annually for hosting and most email plans, or monthly for OX App Suite email. This article explains how your billing cycle works, when invoices are generated, and how auto-renewal operates.
How the Billing Cycle Works
Annual services (hosting, Google Workspace, Microsoft 365)
- Your service term begins on the date your order is activated
- An invoice is generated automatically 14 days before your renewal date
- The renewal date is exactly one year (or two or three years for multi-year plans) after activation
- If auto-renewal is enabled and a valid payment method is on file, the invoice is paid automatically on the due date
- Your service continues uninterrupted and the next billing cycle begins
Monthly services (OX App Suite)
- Your first invoice is generated immediately when your mailboxes are provisioned
- Subsequent invoices are generated on the same day each month (your monthly anniversary)
- You are billed for the number of active mailboxes at the time of billing
Multi-Year Discounts
When ordering or renewing hosting plans, you can choose a multi-year term for a discounted rate:
- 2-year plan - 10% off the standard annual price
- 3-year plan - 15% off the standard annual price
The full discounted amount is billed upfront at the start of the term.
Auto-Renewal
Auto-renewal is enabled by default on all Unisolva services. When enabled:
- An invoice is automatically created before your renewal date
- The invoice is charged to your default saved payment method on the due date
- You receive an email confirmation when the renewal payment is processed
- Your service continues without any action required on your part
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???? Tip Keep a valid payment method saved in the client portal to ensure seamless auto-renewal. You will always receive an advance invoice email - review it and contact support if you have any questions before the due date. |
Disabling Auto-Renewal
If you do not want a service to renew automatically, you can disable auto-renewal:
- Log in to my.unisolva.com
- Go to Services > My Services
- Click on the service you want to manage
- Look for the Auto-Renewal toggle or setting and disable it
- Click Save Changes
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⚠️ Warning If auto-renewal is disabled and you do not pay the renewal invoice manually before the due date, your service will expire and may be suspended. You will have a short grace period to reactivate, but data may be deleted after extended non-payment. If you no longer need the service, use the formal cancellation process instead. |
Renewal Reminder Emails
Unisolva sends renewal reminder emails at the following intervals before your renewal date:
- 30 days before renewal - advance notice with the upcoming invoice details
- 14 days before renewal - invoice generated and attached
- 3 days before due date - payment reminder if invoice is still unpaid
- On the due date - final payment attempt for auto-renewal accounts
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???? Tip Make sure the email address on your Unisolva account is up to date so you receive all renewal notifications. Update it at my.unisolva.com > Account > Edit Account Details. |
Viewing Your Renewal Dates
- Log in to my.unisolva.com
- Go to Services > My Services
- The renewal date is shown next to each active service in the Next Due Date column
Related Articles
- How to View and Pay Your Invoices
- How to Update Your Payment Method
- How to Upgrade or Downgrade Your Hosting Plan
- How to Cancel a Service
