How to Update Your Payment Method
You can add, update, or remove payment methods in the Unisolva client portal at any time. Keeping a valid payment method on file ensures your services renew automatically without interruption.
Adding a New Payment Method
- Log in to my.unisolva.com
- Click your name or account icon in the top-right corner, then go to Billing > Payment Methods
- Click Add New Payment Method
- Enter your credit or debit card details: card number, expiry date, and CVV
- Enter the billing name and address associated with the card
- Click Save Payment Method - the card is saved securely to your account
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???? Note Unisolva uses a PCI-compliant payment processor. Your full card number is never stored on Unisolva's servers - only a secure token is kept to process future payments. |
Setting a Default Payment Method
If you have multiple payment methods saved, the default one is used for all automatic payments and invoice charges:
- Go to Billing > Payment Methods
- Find the card you want to set as default
- Click Set as Default next to it
- The card is now marked as your default payment method
Updating an Existing Card
If your card has expired or you received a new card number, you will need to add the new card and remove the old one:
- Go to Billing > Payment Methods
- Click Add New Payment Method and enter your updated card details
- Set the new card as your default
- Delete the old expired card by clicking Remove next to it
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???? Tip Update your payment method as soon as you receive a new card - do not wait for a payment to fail. A failed payment can delay service renewal by 24–48 hours while the issue is resolved. |
Removing a Payment Method
- Go to Billing > Payment Methods
- Find the card you want to remove
- Click Remove and confirm the action
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⚠️ Warning You cannot remove your only saved payment method if you have services set to auto-renew. Add a replacement card first, then remove the old one. |
What Happens If a Payment Fails
If an automatic payment fails (e.g. expired card, insufficient funds), Unisolva will:
- Send you an email notification about the failed payment
- Retry the payment automatically after a short period
- Send a follow-up reminder if the invoice remains unpaid
- Suspend the affected service if the invoice is not paid within the grace period
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❗ Important Service suspension means your website may go offline and emails may stop working. Pay the overdue invoice immediately in the client portal to restore your services. If your service is suspended, contact support at my.unisolva.com for fastest resolution. |
Related Articles
- How to View and Pay Your Invoices
- Understanding Your Billing Cycle and Auto-Renewal
- How to Request a Refund or Raise a Billing Dispute
