How to View and Pay Your Invoices
All your invoices are managed through the Unisolva client portal at my.unisolva.com. This article shows you how to find your invoices, view what you are being charged for, and complete a payment.
Prerequisites
- An active Unisolva account at my.unisolva.com
- Your Unisolva account login credentials (email and password)
Viewing Your Invoices
- Go to my.unisolva.com in your browser
- Click Log In and enter your email address and password
- From the main dashboard, click Billing in the top navigation menu
- Select My Invoices from the dropdown
- You will see a list of all your invoices — both paid and unpaid — sorted by date
- Click on any invoice number to view the full details: services billed, amounts, due date, and payment status
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???? Tip You can filter your invoice list by status (Paid, Unpaid, Overdue, Cancelled) using the filter options at the top of the invoice list. |
Understanding Your Invoice
Each invoice includes:
- Invoice number and issue date
- Due date — the date by which payment must be received
- Line items — a breakdown of each service you are being charged for, with the billing period
- Subtotal, any taxes or discounts, and the total amount due
- Payment status — Unpaid, Paid, or Overdue
Paying an Invoice
- Open the unpaid invoice from Billing > My Invoices
- Review the invoice details to confirm the charges are correct
- Click Pay Now
- If you have a saved payment method on file, it will be shown — click Confirm Payment to charge it
- If no saved payment method exists, you will be prompted to enter your card details
- Once payment is processed, the invoice status changes to Paid and a receipt is emailed to you automatically
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???? Note If you have account credit from a previous overpayment or promotional credit, it will be applied automatically to your next invoice before charging your payment method. |
Downloading a Receipt or Invoice PDF
- Open the invoice from Billing > My Invoices
- Click the Print or Download button on the invoice page
- A PDF version of the invoice opens in your browser — save or print it for your records
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???? Tip If you need invoices addressed to a specific company name or VAT number, update your billing information at my.unisolva.com > Account > Billing Details before your next invoice is generated. |
What to Do If an Invoice Looks Wrong
If a charge appears incorrect or you do not recognize a service on your invoice:
- Note the invoice number and the specific line item in question
- Open a support ticket at my.unisolva.com > Support > Open Ticket
- Include the invoice number and a description of the issue
- The billing team will review and respond within one business day
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???? Note Do not ignore an incorrect invoice — if it goes overdue, it may result in a service suspension. Always contact support promptly if you believe there is a billing error. |
Automatic Payments
If you have a valid payment method saved in the client portal and auto-renewal is enabled on your services, invoices are paid automatically on their due date. You will receive an email confirmation when the payment is processed. See: Understanding Your Billing Cycle and Auto-Renewal for more details.
Related Articles
- How to Update Your Payment Method
- Understanding Your Billing Cycle and Auto-Renewal
- How to Request a Refund or Raise a Billing Dispute
