How to Access Your Email — Webmail, Desktop & Mobile
There are three ways to access your Unisolva email: through a browser (webmail), through a desktop email client like Outlook or Apple Mail, or through a mobile app. This article covers all three options for all Unisolva email plans.
Option 1 — Webmail (Browser Access)
Webmail lets you access your email from any browser without installing anything.
cPanel Email (included with hosting plans)
- Go to yourdomain.com/webmail in your browser
- Enter your full email address and password
- Select Roundcube for the best webmail experience
OX App Suite
- Go to the webmail URL provided in your Unisolva welcome email
- Enter your full email address and OX password
Google Workspace
- Go to mail.google.com
- Sign in with your Google Workspace email and password
Microsoft 365
- Go to outlook.office365.com
- Sign in with your Microsoft 365 email and password
Option 2 — Desktop Email Client
Use a desktop client like Outlook, Apple Mail, or Thunderbird for a richer email experience with offline access.
Server settings for cPanel and OX App Suite
|
Setting |
Value |
|
Incoming (IMAP) Server |
mail.yourdomain.com (cPanel) or as provided in welcome email (OX) |
|
IMAP Port |
993 |
|
IMAP Security |
SSL/TLS |
|
Outgoing (SMTP) Server |
mail.yourdomain.com (cPanel) or as provided in welcome email (OX) |
|
SMTP Port |
465 or 587 |
|
SMTP Security |
SSL/TLS or STARTTLS |
|
Username |
Your full email address |
|
Password |
Your email password |
Google Workspace in Outlook or Apple Mail
- Outlook: File > Add Account > enter your Gmail address > Outlook auto-configures via OAuth
- Apple Mail: System Settings > Internet Accounts > Google > sign in with your Workspace account
- No manual server settings needed — Google uses OAuth for secure sign-in
Microsoft 365 in Outlook
- Outlook: File > Add Account > enter your Microsoft 365 email > follow the sign-in prompts
- Outlook auto-configures using Microsoft's Autodiscover service — no manual settings needed
Option 3 — Mobile App
See the article: How to Set Up Email on Your Phone (iOS & Android) for step-by-step instructions for all email plans.
Troubleshooting Connection Issues
Cannot connect to IMAP/SMTP
- Double-check that you are using your full email address as the username (not just the part before @)
- Verify the port numbers and encryption settings match the table above
- Make sure your email password is correct — test it in webmail first
- Check that your internet connection is not blocking port 993 or 465 (some corporate firewalls do)
Emails not sending (SMTP error)
- Try switching SMTP port from 465 (SSL) to 587 (STARTTLS) or vice versa
- Make sure SMTP authentication is enabled in your email client settings
- Check your spam/junk folder — some sent emails are incorrectly flagged
SSL certificate warning
- If your email client shows a certificate warning, ensure the server address matches the certificate
- For cPanel accounts, use mail.yourdomain.com — make sure your domain's SSL certificate is active (check AutoSSL in cPanel > SSL/TLS)
Related Articles
- How to Set Up Email on Your Phone (iOS & Android)
- Getting Started with OX App Suite
- Getting Started with Google Workspace on Unisolva
- Getting Started with Microsoft 365 on Unisolva
