How to Track Ticket Updates and Replies Print

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How to Track Ticket Updates and Replies

Log in to https://www.my.unisolva.com.
Go to Support Tickets.
Open your ticket to see:
1. Status (Open / Answered / Closed)
2. Latest replies
3. Any requested actions
Reply inside the same ticket:
1. Avoid opening multiple tickets for the same issue.
If support asks for details, provide them in one message when possible:
1. Screenshots
2. Error logs/snippets (if available)
3. Steps to reproduce
If the issue becomes urgent:
1. Add a reply clearly stating what changed (e.g., “Now the website is fully down.”)
2. If appropriate, adjust priority to match impact.

Tip

Ticket threads work best when you include:

One clear problem statement
One clear “what I need” request
One set of evidence (error + screenshots)

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