How to Open a Support Ticket (and What to Include) Print

How to Open a Support Ticket (and What to Include)

1. Log in to https://www.my.unisolva.com.

2. From Home, open Support Tickets (or “Open Ticket”).

3. Choose the correct department:

   1. Technical Support: hosting/VPS/service issues

   2. Billing: invoices, payments, renewals

   3. Sales: pre-sales questions, plan selection, quotes

   4. Abuse: security/abuse reports

4. Select a Priority:

   1. Low / Medium / High / Critical (use Critical only for service-down events)

5. Write a clear subject line:

   • Example: “Shared Hosting: Can’t access control panel”

6. Include the essentials in the message:

   1. Service name or domain

   2. What you expected vs what happened

   3. Exact error message (copy/paste)

   4. Time it started (Cairo time)

   5. Troubleshooting you already tried

   6. Screenshots (if relevant)

7. Submit the ticket and keep replies in the same thread.

Tip

The fastest tickets usually include: domain + error + screenshot + last change you made.