Privacy Policy

Effective date: 18-02-2026
Last updated: 18-02-2026

1. Who We Are

This Privacy Policy explains how Unisolva for Information Technology and App Development L.L.C. (“Unisolva”, “we”, “us”, “our”) collects, uses, shares, and protects personal data when you visit our websites, communicate with us, or use our services.

Company details:

  • Legal name: Unisolva for Information Technology and App Development L.L.C.
  • Address: Building 2 - First Floor - Kazan Mall - Gamal Abdel Nasser Axis - First and Second Tourism Services Center, 6th of October City, Giza, Egypt.
  • General inquiries: [email protected]

2. Scope

This Privacy Policy applies to:

  • Our websites and online portals (including any customer portal used to order or manage services).
  • Our services, including web hosting, email hosting, website development/maintenance, WordPress services, ERP/Odoo implementation and hosting, and related consulting (collectively, the “Services”).

This Privacy Policy does not apply to third-party websites, applications, or services that you may access through links or integrations; those are governed by the third party’s privacy practices.

3. Our Role: Controller vs. Processor

Depending on the context, Unisolva may act as a “controller” or a “processor” (or similar terms under applicable law):

  • Website and sales/support communications: Unisolva generally acts as the controller of personal data we collect directly from you.
  • Hosted customer content and service data: when we host or process data on your behalf (e.g., email mailboxes, website databases, ERP/Odoo databases), you (or your organization) generally acts as the controller and Unisolva acts as a processor/service provider.

If you require a Data Processing Addendum (DPA) for controller-processor arrangements, please contact us at [email protected].

4. Personal Data We Collect

4.1 Data you provide

We may collect personal data you submit to us, such as:

  • Identity and contact details (name, email address, phone number, company name, job title).
  • Billing details (billing address, tax/VAT details where applicable, invoice information).
  • Support and service communications (tickets, emails, chat messages, call notes).
  • Project materials you share (requirements, documents, images, credentials) to deliver professional services.

4.2 Data collected automatically

When you use our websites or portals, we may automatically collect:

  • Device and usage data (IP address, browser type, device identifiers, operating system, pages viewed, timestamps, referral URLs).
  • Security and diagnostic logs (authentication events, error logs, activity logs, abuse indicators).

4.3 Data from third parties

We may receive personal data from third parties, such as:

  • Payment processors (transaction references, payment confirmation, fraud indicators).
  • Domain registrars or vendors (domain registration details where you purchase domains).
  • Business partners or referrals (where relevant to service delivery).

5. How We Use Personal Data

We use personal data to:

  • Provide, operate, and maintain the Services.
  • Process orders, billing, renewals, and payments.
  • Communicate with you about service updates, support, and account matters.
  • Prevent fraud, abuse, security incidents, and enforce our policies.
  • Improve our Services and customer experience.
  • Comply with legal obligations.

6. Legal Bases for Processing

Where required by applicable law, we rely on one or more legal bases to process personal data, including:

  • Contract performance (to provide Services you request).
  • Legitimate interests (security, fraud prevention, service improvement).
  • Compliance with legal obligations.
  • Consent (where required, e.g., certain marketing communications or cookies).

7. How We Share Personal Data

We may share personal data with:

  • Service providers and vendors that help us operate the Services (e.g., infrastructure providers, payment processors, support tools).
  • Professional advisers (legal, accounting) as needed.
  • Authorities or regulators where required by law or to protect rights and safety.
  • Business transferees (in a merger, acquisition, or asset sale), subject to appropriate safeguards.

8. International Transfers

Your personal data may be stored and processed in Egypt and in other countries where we or our service providers operate. We take reasonable steps to implement appropriate safeguards for cross-border data transfers as required by applicable law.

9. Data Retention

We retain personal data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period depends on the type of data and the context (billing records, support communications, security logs, and hosted content).

10. Security

We implement administrative, technical, and organizational measures to protect personal data. However, no method of transmission or storage is completely secure.

11. Cookies and Similar Technologies

We use cookies and similar technologies to operate our websites and portals (for example, to maintain sessions, remember preferences, and enhance security). You can manage cookies through your browser settings and, where available, through on-site cookie controls.

12. Your Rights

Depending on applicable law, you may have rights regarding your personal data, such as:

  • Access and obtain a copy of your personal data.
  • Correct inaccurate or incomplete data.
  • Request deletion (where applicable).
  • Object to or restrict certain processing.
  • Data portability (where applicable).
  • Withdraw consent (where processing is based on consent).

To exercise your rights, contact [email protected]. We may request verification to protect your data.

13. Customer Data in Hosted Services

If you are an end user of a customer who uses Unisolva-hosted services (for example, you have an account in a hosted ERP system), please direct privacy requests to the organization that controls the system (the customer/controller). Unisolva will assist our customers with fulfilling requests as required by applicable law and our agreements.

14. Children’s Privacy

Our websites and Services are not intended for individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided personal data to us, contact [email protected] and we will take reasonable steps to delete it.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on our website and update the “Last updated” date. If changes are material, we may provide additional notice through the website, portal, or email.

16. Contact Us

If you have questions or requests regarding privacy, contact us:

  • Privacy inquiries: [email protected]
  • Address: Building 2 - First Floor - Kazan Mall - Gamal Abdel Nasser Axis - First and Second Tourism Services Center, 6th of October City, Giza, Egypt.