Cancellation & Refund Policy

Effective date: 18-02-2026
Last updated: 18-02-2026

This Cancellation & Refund Policy applies to services purchased from Unisolva for Information Technology and App Development L.L.C. (“Unisolva”, “we”, “us”, “our”) via our websites/portals, including the customer portal.

1) How to Request Cancellation

  • Portal: Submit a cancellation request from the customer portal (recommended).
  • Email: Send a request to [email protected] including your service ID and the account email.

Unless you request “Immediate Cancellation” (where available), cancellations typically take effect at the end of the current billing term to avoid further renewals.

2) Refund Eligibility (General Rule)

Refund eligibility is governed by (a) this policy and (b) your Order Form/Proposal/SOW and any service-specific terms shown at checkout. If there is a conflict, the Order Form/checkout terms prevail.

3) Hosting Refund Window (Initial Purchase)

Unless your Order Form states otherwise, hosting subscriptions may be eligible for a refund if requested within 14 days from the order date, provided that:

  • There is no violation of our Acceptable Use Policy (AUP).
  • There is reasonable usage (no abuse, fraud, or misuse).
  • Any additional exclusions below do not apply.

4) Exclusions (Non-Refundable Items)

  • Professional services (implementation, customization, consulting, development, training) are non-refundable for time delivered or committed.
  • Setup fees may be non-refundable once work begins.
  • Domain-related fees (if offered) are generally non-refundable once processed, unless explicitly stated otherwise.
  • Third-party licenses/add-ons that are non-refundable from the vendor are not refundable.
  • Renewals are generally non-refundable once the renewal term has started, unless required by applicable law or stated otherwise in your Order Form.

5) Suspensions, Non-Payment, and Chargebacks

  • Overdue invoices: We may suspend services for overdue invoices. Reactivation may require full payment and an administrative fee.
  • Chargebacks/payment disputes: Chargebacks may trigger service suspension until resolved.
  • If services are suspended/terminated due to AUP violations, fraud, or security risks, refunds may be denied to the maximum extent permitted by law.

6) How Refunds Are Processed

  • Refund requests should be submitted via a billing ticket or to [email protected] with the invoice number and reason.
  • Approved refunds are typically returned to the original payment method where feasible; otherwise, we may issue account credit.
  • We may request verification to protect against fraud and unauthorized requests.

7) Data After Cancellation/Termination

After termination, you are responsible for exporting your data. We may delete content after 30 days from termination unless legally required to retain longer.

8) Contact

Support: [email protected]
Billing: [email protected]
Address: Building 2 - First Floor - Kazan Mall - Gamal Abdel Nasser Axis - First and Second Tourism Services Center, 6th of October City, Giza, Egypt